Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
Effective Date: 11/01/2026
Thank you for shopping with HealPure Nutraceutical. We value customer satisfaction and strive to provide high-quality nutraceutical and wellness products. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made through https://healpurenutraceutical.com/.
1. Eligibility for Returns
Due to the nature of nutraceutical products, we only accept returns under the following conditions:
- Wrong item received
- Damaged product
- Expired product received
- Product packaging significantly tampered before delivery
To be eligible, the request must be made within 24 hours of delivery.
2. Non-Returnable Items
For health, safety, and regulatory reasons, we do not accept returns for:
- Opened or used products
- Products with seal broken
- Products without original packaging
- Products purchased during promotions or discounts (unless damaged)
- Products damaged due to customer mishandling
- Consumables once opened
3. Damaged / Wrong Product Delivery
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 Hours and provide:
- Order ID
- Product details
- Images or video of packaging and product condition
Such cases will be reviewed and resolved on priority.
4. Refund Process
Refunds may be issued in one of the following forms:
- Credit to original payment method
- Store credit for future purchases
- Replacement product
Once approved, refunds may take 5–7 business days to reflect depending on the payment provider.
5. Cancellations
Orders can be cancelled prior to shipment. Once shipped, cancellations may not be allowed.
6. Shipping Costs
Shipping costs for returns (when applicable) will be communicated during the return process. For wrong, damaged, or defective products, we will bear the return shipping cost.
7. Customer Responsibility
Please ensure accurate address, contact information, and order details while purchasing. We are not responsible for delivery failures due to incorrect customer-provided information.
8. Contact Information for Returns
All return requests should be sent to:
Business Name: HealPure Nutraceutical
Address: A-203, Tirthankar Apartment, 2- Shantinagar, Ahead of Patel Chowk, Nageshwar, Ghanteshwar, Rajkot, Gujarat-360006
State: Gujarat
Country: India
Email: healpurenutraceutical@gmail.com
Phone: +91 72288 78781
9. Modifications to the Policy
We reserve the right to modify or update this Policy at any time without prior notice. Changes will be posted on this page.